Welcome to the sixth edition of our “Meet the Team serie” to discover who’s behind our WAVE by AGC solutions.
In the sixth edition of our “Meet the Team” series, we spoke with Inès Adouani, the programming expert responsible for crafting bespoke telecom measurement tools evaluating WAVETHRU treatment’s impact. Inès Adouani is the WAVE Technical Support Project Manager, and we discussed her role, achievement, and satisfaction at work.
1. What is your role at WAVE by AGC, and what are your key responsibilities?
I am the Technical Support Manager at WAVE by AGC, maintaining internal communication with our sales team, R&D department, and external engagement with our customers. A significant aspect of my role involves the development and provision of telecom measurement tools.
Additionally, for projects, I offer technical support to operation and commercial teams, either remotely or on-site, and I am responsible for delivering final reports. Furthermore, when customers present specific and complex demands, I take charge of developing a tailored measurement solution and implementing it.
2. Can you share a favourite project or achievement you’ve had while working at WAVE by AGC?
In recent years, we have internally developed a solution for measuring telecom networks. The objective is to showcase the added value of our diverse products and services at WAVE in a manner that is both user-friendly and ergonomic. This tool undergoes continuous enhancements.
Numerous projects are executed across Europe, employing our solution, resulting in satisfied customers. Remotely, I can monitor real-time measured data and provide support to our technical team. This tool stands as a crucial business enabler, acknowledged by numerous telecom stakeholders today.
3. How do you contribute to enhancing connectivity and providing innovative solutions for our clients?
A significant aspect of my role is to discover and develop new technical solutions that assist our commercial team in accessing new markets. For the WAVETHRU train business I initiated the measurement setup, and our innovative solutions accelerated its launch. The Tetra measurement is another prime example of how we continuously expand our service portfolio.
Today, our customers not only acknowledge our expertise in telecom measurement but also place their trust in us, which is a real source of pride.
4. What do you find most rewarding about helping clients overcome connectivity challenges?
In today’s rapidly evolving technological landscape, advancements such as 5G NSA/SA, mmWaves, etc., necessitate staying updated on these technologies. In the intricate realm of connectivity, customers face numerous challenges in resolving connectivity issues.
This is where we play a vital role. We understand their needs, provide advice, address their questions, and propose tailored solutions to tackle their problems. Experiencing the acknowledgment from both our teams and customers for my crucial role in solving connectivity issues is extremely satisfying.
For more information please feel free to contact us.
Stay tuned as we unveil more fascinating team features every month!