Welcome to the third edition of our “Meet the Team serie” to discover who’s behind our WAVE by AGC solutions.
Today, allow us to introduce Arnaud Iserentant, our dedicated #WAVETHRU Operations Manager!
What is your role at WAVE by AGC, and what are your key responsibilities?
As the Operation Manager for WAVETHRU, my main mission is to ensure that our customer will receive on time a quality service leading to resolution of their connectivity issue.
On the R&D side, acting as Product Owner allows me, based on feedbacks acquired in the field, to feed the development pipeline of our tools to make them more efficient and practical to use by our operator teams.
How long have you been a part of the WAVE by AGC team, and what do you enjoy most about working here?
Coming from another B2B AGC project, I joined the WAVE team a few months ago and what directly amazed me the most is the team dynamics and the will to support people to overcome their connectivity issues.
Even if our direct customer is usually the building manager, I really love that our service will mostly impact the residents and their quality of life.
What’s the most exciting aspect of your job, and how does it align with your passions?
My job consists not only on planning the course of the project but also to anticipate any issues and prepare the right reaction to make the process seamless for the customer.
This way of thinking joins my passion for strategic board game in which nothing is more exciting than when a plan comes together.
What do you find most rewarding about helping clients overcome connectivity challenges?
We are living in a constant evolving connected world where a simple connectivity issue could affect negatively our entire quality of life and work.
I really enjoy being able to offer a simple and sustainable custom solution to release our client from this pain. But discovering a satisfied customer promoting our solution was the most rewarding moment as recognition of our dedication and work.
At WAVE by AGC, we take immense pride in reshaping the connectivity industry with innovative and sustainable solutions like WAVETRAP and WAVETHRU.
For more information please feel free to contact us.
Stay tuned as we unveil more fascinating team features every month!